Refund Policy

Overview

At Hope Valley, we strive to ensure that our customers are fully satisfied with their digital products and services. This refund policy outlines the terms and conditions for obtaining a refund for purchases made on our website.

Digital Products

1. Eligibility for Refund:

  • Refunds are only available for digital products that have not been downloaded or accessed.

  • If you experience any issues with your digital product, please contact our support team for assistance.

2. Timeframe for Refund Requests:

  • Refund requests must be made within 14 days of the purchase date.

  • To request a refund, please contact us at info@hopevalley.fi with your order details and reason for the request.

3. Non-refundable Items:

  • Digital products that have been downloaded or accessed are non-refundable.

  • Customized or personalized digital products are non-refundable.

Services

1. Eligibility for Refund:

  • Refunds for services are available if the service has not yet been delivered or commenced.

  • If you are not satisfied with the service provided, please contact our support team to discuss potential resolutions.

2. Timeframe for Refund Requests:

  • Refund requests for services must be made within 14 days of the purchase date or before the service has commenced, whichever comes first.

  • To request a refund, please contact us at info@hopevalley.fi with your order details and reason for the request.

3. Non-refundable Services:

  • Services that have already been delivered or commenced are non-refundable.

  • Customized or personalized services are non-refundable once they have started.

Refund Process

1. Review and Approval:

  • Once your refund request is received, our team will review your case and notify you of the approval or rejection of your refund.

2. Processing Time:

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be issued to the original payment method used for the purchase.

Contact Us

If you have any questions about our refund policy, please contact us at:

Email: info@hopevalley.fi
Phone: +358 46 5795294
Address: Hope Valley, Kirstinharju, 02760 Espoo, Finland